For any questions about shipping or returns, please contact our customer service team:
Email: jason@christmaslightshq.com
Phone: 855-619-5483
We're here to help ensure your complete satisfaction with your Christmas lighting purchase.
You may cancel an order by contacting us at jason@christmaslightshq.com, provided that the order has not yet been shipped from our warehouse. Once an item has been shipped, please refer to our return policy above.
For any questions about shipping or returns, please contact our customer service team:
Email: jason@christmaslightshq.com
Phone: 855-619-5483
We're here to help ensure your complete satisfaction with your Christmas lighting purchase.
Christmas Lights HQ warrants its products to be free from defects in material and workmanship for 90 days from the date of shipment, unless otherwise stated on the product listing or marketing materials.
King Pro Bulbs are the exception: every King Pro Bulb (C9 SMD) carries an extended 5-Year Limited Warranty against defects in material and workmanship, effective from the original date of shipment.
To begin a warranty claim, complete the warranty request form below. Once we receive and inspect the merchandise — and provided it has not been misused, abused, or improperly installed — Christmas Lights HQ will, at its sole discretion, repair or replace the product.
Please note: we cannot process a replacement, credit, or refund until the product is back in our possession and confirmed defective.
Christmas Lights HQ assumes no responsibility for incidental or consequential damages, including but not limited to labor, installation or reinstallation costs, property damage, or personal injury.
Improper installation may result in electrical shock or fire hazards. This warranty is void if products are not installed in accordance with current local codes and/or the National Electrical Code (NEC).
Complete the form below to submit your claim. Once submitted, we'll follow up by email for photos or any additional details.