Shipping & Returns

 

Return Policy

Products can be returned within 30 days of delivery (before Thanksgiving of the year you received them). Our customer service team will work with you to satisfy your business needs.

To start a return, please contact us at jason@christmaslightshq.com or call 855-619-5483.

Return Requirements

Returns and exchanges are subject to the following conditions:

  • Receipt or proof of purchase required
  • Products may be returned only after receiving a Return Merchandise Authorization (RMA) number from our service team
  • Returns will not be accepted without an RMA number
  • Products must be in new condition and in the original packaging
  • You are responsible for return shipping costs
  • A 25% restocking fee and any original shipping costs will be deducted from your refund
  • Credits may take up to two weeks to process once products are received at our warehouse

Defective or Damaged Products

If a product is defective or broken upon delivery:

  1. Notify our support team within 14 days of delivery at jason@christmaslightshq.com or call 855-619-5483
  2. Provide clear photos showing the damage or defect
  3. Keep all original packaging as received
  4. Provide your order number and tracking information
  5. Include a brief description of the issue and how you'd like to proceed (replacement, refund, or credit)

We will work with you to find the best solution for your situation.

How to Return Products

  1. Contact us at jason@christmaslightshq.com to request an RMA number
  2. Provide the following information:
    • Order number
    • Items to be returned
    • Reason for return
    • Preferred resolution (refund or exchange)
  3. Wait for your RMA number and return instructions
  4. Package items in original packaging in "like new" condition
  5. Ship the package to the address provided with your RMA number clearly marked
  6. Tracking information should be retained for your records

Return Request Form

Please complete the form below to start the return process.

Order Cancellations

You may cancel an order by contacting us at jason@christmaslightshq.com, provided that the order has not yet been shipped from our warehouse. Once an item has been shipped, please refer to our return policy above.

 

 

Warranty Policy

Christmas Lights HQ warrants its products to be free from defects in material and workmanship for 90 days from the date of shipment, unless otherwise stated on the product listing or marketing materials.

Bulbs are the exception: every King Pro Bulb (C9 SMD) carries an extended 5-Year Limited Warranty, and every Tuff Bulb (C9 LED) carries an extended 7-Year Limited Warranty, against defects in material and workmanship, effective from the original date of shipment.

King Pro and Tuff Bulbs — What's Covered

Covered

  • Manufacturing defects in material or workmanship
  • Premature bulb failure under normal outdoor use, when properly installed

Not Covered

  • Damage from improper installation, misuse, or unauthorized repair
  • Installation not compliant with local electrical codes and/or the NEC
  • Damage from acts of nature, rodents/wildlife, or electrical surges outside our control
  • Normal wear and tear
  • Labor, installation, or reinstallation costs
  • Property damage or personal injury

Limited Warranty & Responsibility

To begin a warranty claim, complete the warranty request form below. Once we receive and inspect the merchandise — and provided it has not been misused, abused, or improperly installed — Christmas Lights HQ will, at its sole discretion, repair or replace the product. Please note: we cannot process a replacement, credit, or refund until the product is back in our possession and confirmed defective.

Christmas Lights HQ assumes no responsibility for incidental or consequential damages, including but not limited to labor, installation or reinstallation costs, property damage, or personal injury.

Improper installation may result in electrical shock or fire hazards. This warranty is void if products are not installed in accordance with current local codes and/or the National Electrical Code (NEC).

Warranty Claim Form

Complete the form below to submit your claim. Once submitted, we'll follow up by email for photos or any additional details.

 

 

Contact Us

For any questions about shipping, returns, or warranty claims, please contact our customer service team:

Email: jason@christmaslightshq.com
Phone: 855-619-5483

We're here to help ensure your complete satisfaction with your Christmas lighting purchase.