Refund policy

Products can be returned within 30 days upon delivery before the Thanksgiving holiday of the year you received them .

• Our team of customer service professionals will work with you to satisfy your business needs. Please note that credits may take up to two weeks to process once product has been returned and received back to our warehouse. To start a return please contact us for any return questions at jason@christmaslights.io

Returns and Exchanges are subject to the conditions below:

-Receipt or proof of purchase

-Products may be returned only after receiving a Return Merchandise Authorization number from one of our service advisors at Help Me LLc. Returns will not be accepted without a RMA #.

-Products must be in new condition and in the original packaging.

-You are responsible for shipping returns back to us and any costs associated with it.

-A 25% restocking fee and any original shipping cost we incurred will be deducted from your refund.

If product is defective or broken upon delivery:

-Notify our support team via email at Jason@christmaslights.io or text us at 855-619-5483 of any defect or broken product within 14 days of delivery and we will work with you to find the best solution for your situation.

Return policy requirements:  

1. Provide clear photos of items broken or defective; must be able to identify in photos.
2. Keep all original packaging as you received it.
3. Product must be returned in the manufacturer's original packaging in "like new condition", and the carton must include all components and other items originally packaged with the product.
4. Provide your order number
5. Tracking information
6. A very brief description of why you wish to return the product
7. How you would like to proceed-for example, would like to replace defective/broken items, refund, or credit for a different item
8. You are responsible for the Restocking fee and shipping costs.
9. Return must be approved before returning the product or will not be accepted.  RMA# is required.